Privacy Policy


Disclaimer of Warranties, Inaccuracies or Errors.

  • Although Jaslok Hospital and Research Centre tries to ensure that all information and recommendations, whether in relation to the products, services, offerings or otherwise (hereinafter "Information") provided as part of this website is correct at the time of inclusion on the web site, Jaslok Hospital does not guarantee the accuracy of the Information. Jaslok Hospital makes no representations or warranties as to the completeness or accuracy of Information.
  • Jaslok Hospital makes no commitment to update or correct any Information that appears on the Internet or on this web site.
  • Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. Any use of this website or the Information is at your own risk. Jaslok Hospital or their officers, employees or agents shall not be liable for any loss, damage or expense arising out of any access to, use of this website or the Information, or any website linked to this website.
  • Nothing contained herein is to be construed as a recommendation to use any service, product, process, equipment or formulation, in conflict with any patent, or otherwise and Jaslok Hospital makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
  • Medical records generated electronically are provided only for convenience. These may not be complete and are subject to updates. You are requested to kindly collect the signed copy of the final reports from Jaslok Hospital and Research Centre. Please note that these medical records are not a substitute for a medical advice / opinion.
  • Changes in the Privacy Policy - We reserve the right to amend our privacy / security policy and make the new provisions effective for all information we maintain from time to time. The revised policy will be posted in our facilities and offices, and will be available while obtaining the treatment from our hospital directly. Your use of our website shall comprise of acceptance of any changes of this Privacy and SecurityPolicy.


Jaslok Hospital controls and operates this web site from India. If you use this web site from outside of India, you are entirely responsible for compliance with all applicable local laws. Third Party Interaction and Links to Third Party Sites

  • In your use of the web site, you may enter into correspondence with, purchase goods and/or avail or use services from, or participate in promotions of advertisers or members or sponsors of the web site. Unless otherwise stated, any such correspondence, advertisement, use, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Jaslok Hospital has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.
  • This website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Jaslok Hospital. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Jaslok Hospital is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

Applicable Law and Jurisdiction

hese terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

Our Privacy Policy

We believe strongly in protecting our customers' privacy so when we collect personal information from you, we will use our best endeavors only to use it or disclose it in the manner stated below. By using our website services, you agree that we may do so.

Communication with you: Each time you use our service, we will send you an email verifying the instructions and confirming that the activities envisaged under the instruction requested. We also reserve the right to send all customers of our service, email communications from time to time regarding updates and changes to our services, new link to our website and any technical, administrative or legal notices important to our website, our products and services that we consider essential. Customers are not able to unsubscribe from these notices.

Information shared : We are the sole owners of the information collected on this website. We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:

We will disclose your personal information to any appropriate investigative third party, if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or believe that such action is necessary to: (1) comply with law or with legal process; (2) protect and defend our rights and property or that of our customers; (3) prevent fraud; (4) protect against abuse, misuse or unauthorized use of our website; or (5) protect the personal safety or property or our customers or the public.

We may employ other companies to provide services for us, including for example, processing of credit card payments. These companies have limited access to the personal information required to perform their functions and not for any other purposes. These companies are bound by confidentiality agreements not to disclose any information for any other purpose.

Links : Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

Cookies : A cookies is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. We do not track which pages you looked at while visiting website. If you wish to reject our cookie, you can configure your browser to do so.

Jaslok Genie also collects your Google User Data in the Method and Scope described below –

Google User Authentication – Jaslok Genie asks you to authenticate your Google User Account using your Google User credentials, through Google’s Authentication API which ensures complete security and confidentiality. To authenticate your Google User Account in Jaslok Genie is optional and at your discretion. Note that, in the absence of this Authentication, Jaslok Genie will not have the respective user data.

GoogleUser Data – Jaslok Genie collects the following data from your Google Account.

  • StepsData as available in your Google Account.
  • All your information in Jaslok Genie is accessible only to YOU, no other entity has access to this Information.

Jaslok Genie’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. The use of information received from Health Connect will adhere to the Health Connect Permissions policy, including the Limited Use requirements.

  1. Jaslok Genie collects the steps data and uses encryption and other data protection mechanisms to ensure that your activity tracking remains secure and private.
  2. User data is only accessed after obtaining explicit consent from the user.
  3. The data collected is not used for any purpose other than enhancing the user experience and functionality of the application.
  4. The data is used solely to provide and improve the application's functionality and features.
  5. The data is not shared with any third parties, except as required by law or to protect our rights.
  6. You have the ability to delete your data at any time.

Terms & Conditions for Payment Service: -

Electronic Communication

You agree, understand and confirm that the credit card details provided by you for availing of services on www.jaslokhospital.net will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

You further agree and undertake to provide the correct and valid credit card details to www.jaslokhospital.net.

The said information will not be utilized and shared by www.jaslokhospital.net with any of the third parties unless required by law, regulation or court order.

Suspension due to non-compliance with Agreement

Jaslok Hospital will use its best efforts to make all your payments properly. However, the Jaslok Hospital shall not incur any liability and any service guarantee shall be void because of the existence of any one or more of the following circumstances:

If, you have not provided the hospital with correct M R Number, IP number, patient’s name, address, telephone number, mobile number, date of Admission, Service Type Payment Account information, or the Account information for the payee.

If, through no fault of the hospital, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft amount.

The payment processing center is not working properly and you know or have been advised by the hospital about the malfunction before you execute the transaction.

Circumstances beyond control of the hospital (Such as, but not limited to, fire, flood, or interference from the outside force) prevent the proper execution of the transaction and the hospital has taken reasonable precautions to avoid those circumstances and/or,

In case of payment through Credit Card, if the details provided by user are inaccurate, incorrect or entered fraudulently.

If the user is in breach of any of the terms and conditions of this Agreement and/or the Terms and conditions of the usage of the www.jaslokhospital.net.

Stop Payment Requests

Jaslok Hospital cannot assist with a stop payment request for any Bill Payment scheduled using a Payment Account through credit card, in any such case; you must contact your credit card company directly.


Jaslok Hospital will use its best efforts to present all of your electronic bills promptly. In addition to notification & acknowledgement after completion of transaction, details will be communicated to you.

Password and security

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the services at hospital website.

If you permit other persons to use password or other means to access your account, you are responsible for any transaction they authorize.

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